Legal notice
PRIVACY POLICY
At SOUL OF SAHYADRI, we value your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order or interact with our website, we may collect:
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment details (processed securely through payment providers)
How We Use Your Information
We use your information to:
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Process and deliver orders
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Provide customer support
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Improve our website and services
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Send updates, promotions, and order notifications
Payment Security
All payments are securely processed through trusted payment gateways. We do not store your card or banking information.
Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic.
Third-Party Services
We may use third-party services such as Shopify, payment providers, and shipping partners to operate our business.
Contact
For any privacy-related questions, contact us at:
soulofsahyadri50@gmail.com
REFUND & RETURN POLICY
At SOUL OF SAHYADRI, customer satisfaction is important to us.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
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Item must be unused and unwashed
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Original tags must be attached
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Product must be in original condition
Non-Returnable Items
We do not accept returns for:
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Used products
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Damaged items caused after delivery
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Customized products
Exchange Policy
Size exchanges are available subject to stock availability.
Refunds
Once your return is received and inspected, approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Return Shipping
Customers may be responsible for return shipping charges unless the item received was incorrect or damaged.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.
Contact
soulofsahyadri50@gmail.com
TERMS OF SERVICE
By accessing or using the SOUL OF SAHYADRI website, you agree to the following terms and conditions.
Website Usage
You agree not to misuse the website, attempt unauthorized access, or interfere with website operations.
Product Information
We strive to ensure all product descriptions, images, and pricing are accurate. However, minor variations may occur.
Pricing
Prices are listed in INR and are subject to change without notice.
Intellectual Property
All content including logos, graphics, images, and designs are the property of SOUL OF SAHYADRI and may not be copied or used without permission.
Order Cancellation
We reserve the right to cancel orders due to:
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Stock unavailability
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Payment issues
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Suspected fraudulent activity
Limitation of Liability
SOUL OF SAHYADRI shall not be liable for indirect or incidental damages resulting from use of the website or products.
Changes to Terms
We may update these terms at any time without prior notice.